Terms of Service

Last updated: 1 January 2026

These terms of service ("Terms") govern your use of the Border Squirrel Coffee Co. website at bordersquirrel.io ("Site") and any purchases made through the Site. By accessing or using the Site, you agree to be bound by these Terms. If you do not agree, please do not use the Site.

1. About Us

The Site is operated by Border Squirrel Coffee Co. Pty Ltd (ABN 12 345 678 901), a company registered in New South Wales, Australia. Our registered address is Unit 7, 14 Banksia Drive, Byron Bay NSW 2481.

2. Products and Pricing

All prices on the Site are in Australian Dollars (AUD) and include GST. We reserve the right to change prices at any time without notice. Prices are confirmed at the time of checkout. If we discover a pricing error after your order has been placed, we'll contact you before processing the order.

3. Orders and Acceptance

Placing an order through the Site constitutes an offer to purchase. We reserve the right to decline any order. Your order is accepted when we send a shipping confirmation email. Until that point, we may cancel your order and issue a full refund. We are not obligated to sell products that are incorrectly priced or described due to a genuine error.

4. Payment

Payment is processed at the time of checkout via our secure payment provider. We accept Visa, Mastercard, American Express, and PayPal. You represent that you are authorised to use the payment method provided.

5. Shipping and Delivery

Delivery times are estimates and not guaranteed. Risk of loss passes to you upon delivery to the shipping carrier. See our shipping policy for full details.

6. Returns and Refunds

Our returns policy is set out on our returns page. Nothing in these Terms limits your rights under the Australian Consumer Law.

7. Intellectual Property

All content on the Site — including text, images, graphics, logos, and software — is owned by or licenced to Border Squirrel Coffee Co. and is protected by Australian and international copyright law. You may not reproduce, distribute, or create derivative works from any content on the Site without our written permission.

8. User Conduct

You agree not to:

• Use the Site for any unlawful purpose
• Attempt to gain unauthorised access to any part of the Site
• Interfere with the operation of the Site
• Submit false or misleading information
• Use automated tools to scrape or collect data from the Site

9. Limitation of Liability

To the maximum extent permitted by law, Border Squirrel Coffee Co. shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Site or purchase of products. Our total liability for any claim shall not exceed the amount you paid for the relevant product. Nothing in these Terms excludes or limits our liability where it cannot be excluded under Australian law, including the Australian Consumer Law.

10. Privacy

Your use of the Site is also governed by our Privacy Policy, which forms part of these Terms.

11. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes arising from these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of New South Wales.

12. Changes to These Terms

We may update these Terms from time to time. The updated version will be posted on this page. Continued use of the Site after changes are posted constitutes acceptance of the updated Terms.

13. Contact

For questions about these Terms, contact us or email [email protected].