Frequently Asked Questions

Standard shipping is free on orders over $75 AUD. Under $75, it's a flat rate of $9.95. Express shipping is $14.95 to all addresses. See our shipping policy for full details.

Standard shipping takes 3-7 business days. Express is 1-3 business days to metro areas and 2-5 days to regional areas. Note: coffee is roasted fresh after your order, so there may be a 1-2 day lead time before dispatch.

Currently we ship to Australia and New Zealand only. NZ orders typically arrive within 5-10 business days. We're working on expanding to other countries.

Yes. You'll receive a shipping confirmation email with a tracking number once your order has been dispatched. All domestic orders are tracked via Australia Post.

Yes. We roast in small batches at our Byron Bay roastery. Your beans are roasted within 48 hours of your order and shipped with the roast date printed on the bag. We never sell pre-roasted stock.

It depends on your brew method. Whole bean is best if you have a grinder — you'll get the freshest flavour. Otherwise: Medium for drip/pour-over, Fine for AeroPress/Moka pot, Espresso for espresso machines. Check our brewing guide for more detail.

Keep beans in an airtight container at room temperature, out of direct sunlight. Don't refrigerate. The resealable bags we ship in work fine for 2-3 weeks. Use within 4 weeks of the roast date for best flavour.

Our Organic Coffee Beans are certified organic (Australian Certified Organic). Not all of our coffees carry organic certification, but all are sourced from farms using sustainable practices.

Unopened products can be returned within 30 days for a full refund. Opened coffee is covered by our satisfaction guarantee — if you don't like it, we'll exchange it or give store credit. See our returns policy for details.

Email us at [email protected] with a photo of the damage within 7 days of delivery. We'll send a replacement or issue a full refund — no need to return the damaged item.

We accept Visa, Mastercard, American Express, and PayPal. All payments are processed securely. We never store your full card details.

No. You can check out as a guest. Creating an account lets you track orders, save addresses, and reorder easily — but it's completely optional.