Privacy Policy

Last updated: 1 January 2026

Border Squirrel Coffee Co. Pty Ltd (ABN 12 345 678 901) ("we", "us", "our") is committed to protecting the privacy of your personal information. This policy explains how we collect, use, disclose, and safeguard your information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We collect the following types of personal information:

• Identity information: name, email address, phone number
• Shipping information: postal address, delivery instructions
• Payment information: credit card details (processed securely via our payment provider — we do not store full card numbers)
• Account information: password (encrypted), order history, preferences
• Usage information: pages visited, products viewed, browser type, IP address, referring URL
• Communication records: emails, contact form messages, support tickets

2. How We Collect Information

We collect personal information:

• Directly from you when you place an order, create an account, subscribe to our newsletter, contact us, or interact with our website
• Automatically via cookies and similar technologies when you browse our website
• From third parties including payment processors, shipping providers, and analytics services

3. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders
• Communicate with you about your orders, account, and enquiries
• Send marketing communications (with your consent — you can unsubscribe at any time)
• Improve our products, services, and website
• Comply with legal obligations
• Prevent fraud and protect our business

4. Disclosure of Information

We may share your personal information with:

• Shipping providers: Australia Post, StarTrack — to deliver your orders
• Payment processors: to process your payment securely
• Analytics services: to understand website usage (data is anonymised where possible)
• Legal authorities: if required by law or to protect our rights

We do not sell your personal information to third parties. We do not share your information with third parties for their own marketing purposes.

5. Cookies

Our website uses cookies to:

• Remember your cart and preferences
• Analyse website traffic and usage patterns
• Improve your browsing experience

You can disable cookies in your browser settings, but this may affect the functionality of our website.

6. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, and disclosure. Our website uses TLS encryption for all data transmission. Payment information is processed through PCI DSS-compliant payment processors.

7. Access and Correction

Under the Australian Privacy Principles, you have the right to:

• Request access to the personal information we hold about you
• Request correction of any inaccurate or outdated information
• Request deletion of your personal information (subject to legal retention requirements)

To make a request, email us at [email protected] or write to our registered address.

8. Data Retention

We retain personal information for as long as necessary to fulfil the purposes for which it was collected, and as required by law. Order records are retained for 7 years for tax and accounting purposes. You can request deletion of your account at any time — we'll remove what we legally can.

9. Overseas Disclosure

Some of our service providers (e.g., email, analytics) may store data outside Australia. Where this occurs, we ensure the recipient provides substantially similar privacy protections to the APPs.

10. Complaints

If you believe we have breached the Australian Privacy Principles, you can lodge a complaint by emailing [email protected]. We'll respond within 30 days. If you're unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

11. Changes to This Policy

We may update this policy from time to time. The updated version will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

12. Contact Us

For privacy-related enquiries:
Email: [email protected]
Post: Privacy Officer, Border Squirrel Coffee Co. Pty Ltd, Unit 7, 14 Banksia Drive, Byron Bay NSW 2481